Support
Most answers are below. If yours isn’t, write to [email protected] or use Settings › Contact Support in the app.
How do I join Folkz?
Folkz is invite-only. Ask an existing member for an invite code, download the app, and enter the code when you sign up. You’ll also need an active subscription.
How do I manage or cancel my subscription?
Subscriptions are handled by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Folkz. You can change or cancel there. Cancel at least 24 hours before the current period ends to avoid renewal.
For refunds, visit reportaproblem.apple.com. Refunds follow Apple’s App Store policies.
Who can see me?
Members see you based on your visibility setting. If you turn off “Can members at my HUB see me?” in your profile, members at your HUB won’t see you in search, listings or messages, and you won’t see them in Discover.
Your device location only sets your city. It is never stored on our servers or shown to other members.
How do I report someone or something?
Go to Settings › Contact Support in the app and tell us what happened. Every report is reviewed. See the Community Guidelines for what isn’t allowed.
How do I delete my account?
In the app, go to Settings › Delete My Account. Full steps, and what to do if you can’t access the app, are on the account deletion page.
How do I access, correct or delete my data?
Use Settings › Contact Support or email [email protected]. Read more in the Privacy Policy.