Privacy Policy

Last updated: September 12, 2026

At fol.kz ("Folkz", "we") we care about your privacy. This policy explains what information we collect, how we use it, and your rights.

Information we collect

  • Account information: your email address, full name, role (Pilot / Cabin Crew / Ground Staff), country and HUB selection.
  • Optional information: your Instagram handle, if you choose to add one.
  • Content: message requests you send, feed posts (if any), and other in-app activity.
  • Location: we use your device's location to default City Chat, the map, and the feed to the city you're currently in. This is never stored on our servers, never shared with other members, and never tracked in the background.
  • Technical information: device type, app version, crash reports.

How we use your information

  • To create and manage your account.
  • To show you to other members at your HUB, based on your visibility preference.
  • To manage your message requests and connections.
  • To process your subscription — this runs through the App Store, so your payment details never reach us.
  • To meet our legal obligations and enforce our community guidelines.

Who we share your information with

We do not sell your information. Your data is hosted on Google Firebase (authentication, database, storage) to run the app — this is a data processor, not an independent third-party marketer. We do not share your information with authorities unless legally required.

Same-HUB visibility

Turning off "Can members at my HUB see me?" in your profile hides you from search results, listings, and messages from members at your own HUB — and you won't see them in Discover either. You can change this anytime.

Data retention and deletion

You can permanently delete your account at any time via Settings > Delete My Account. This removes your profile and account data from our database.

Children's privacy

fol.kz is intended for users 17 and older. We do not knowingly collect information from anyone under 17.

Your rights

You have the right to access, correct, or delete your data. Reach us through "Contact Support" in Settings.

Contact

[email protected]

Changes

We may update this policy from time to time. You'll be notified in-app of material changes.

Need a hand?

Questions about Folkz, your membership or your data. Write to us and we’ll get back to you.

[email protected]